Helping Skills For Non-Clinical Providers

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Short Description

Teaches foundational helping skills for staff in non-clinical roles, focusing on rapport, de-escalation basics, boundaries, and warm handoffs.

Learning Objectives

• Use core helping skills (active listening, validation, summarizing) in brief interactions.
• Identify boundary lines and when to escalate or refer.
• Practice a simple de-escalation and warm-handoff script.

Each topic can be adapted to your audience, timeframe, and delivery format, with a minimum of 1 hour of instruction. The summary on this page is intentionally brief; detailed descriptions, learning objectives, and sample agendas are available upon request.